Business processes are pervasive in our lives: in banks, telecommunication centers, web-services, and healthcare. Processes in organizations are there to make sure that the business goals are achieved in an efficient way with the highest quality of products and/or services. Business Process Management (BPM) is a research field that focuses on improving company’s performance by managing, analyzing and improving its processes. The BPM lifecycle includes (Re)Design, Modeling, Executing, Monitoring and Optimizing business processes. We shall cover the components of the lifecycle, emphasizing the data-driven aspects of BPM. The field of Business Process Management (BPM) focuses on improving an organization’s performance by managing, analyzing and improving its processes.
Note: 2nd+ year MI students only
Pre-requisite course: INF1341H