COVID-19 – Information for Students

To all of our graduate and undergraduate students, in response to the current set of circumstances we find ourselves in, the Faculty has made some important updates and changes in order to ensure that everyone can get through with the best possible academic outcomes based on your own unique situation.

Dean Wendy Duff’s message on the Faculty of Information emergency grants – March 23 2020.

Summer 2020 Courses:

We have been working with other divisions at the University and the University’s Academic Continuity Working group to finalize our summer plans. We are pleased to announce that Summer 2020 courses will be delivered remotely.

Our current timetable is available online and we are working to add additional courses because we are expecting an increase in demand for the summer courses.

To give us a better sense of the potential the demand for summer courses, so if you’re planning to enrol into Summer course(s), please complete this 1 question survey.

Depending on the survey results, we might look to expand course sizes and course offerings to accommodate additional students

The dates for the summer term/s are as follows:

  • First Session – F (May 4 – June 15), Exam week: June 16 – 19
  • Second Session – S (July 6 – August 17), Exam week: August 18 – August 21
  • Full Session – Y (May 4  – August 17)(no classes from June 29 – July 3 as it is the week of holidays; midterm assessments should be scheduled for the week of June 16-19), Exam week: August 18 – 21

We will continue to update the online timetable as more information becomes available. As always, do not hesitate to reach out the Student Services Team ( with any questions.

Summer courses & tuition

All our Summer courses will be delivered remotely (as opposed to in-person). You’ll be eligible to enroll into 1.0FCE of Summer courses starting at 6am on April 1st, and able to enroll into another 1.0FCE on April 8th (details)

Full-time students will be able to enroll into a maximum of 2.0FCE of Summer courses, and part-time students will be eligible to enroll into a maximum of 1.0FCE of Summer courses.

If you are wondering about Summer tuition fees (or the lack of) – please review the details on Summer Tuition Fees, and also learn how you can apply for OSAP funding over the Summer (for domestic students).

Virtual Inforum:

A Virtual Inforum space has been created in Quercus. All iSchool students have been enrolled in the course. We know the Inforum was an important hub for the iSchool community and so we have created a space in Quercus to run programming and share resources in an effort to keep our community connected and well supported.

Take a look at our Play Well resources, participate in a student-led online writing group, access library services and supports, explore a collection of libraries and museums from around the world and much more.

If you have not received a notification of enrollment please email and we will help get you on.

Emergency Grants:

If you find yourself in financial hardship due to the COVID-19 situation (or any other emergencies), please know that the Faculty and University is here to help.

For graduate students:

For undergraduate students: You can apply for an Emergency Assistance Grant.

Fall-Winter Payment Deadlines & Monthly Service Charge Billing

As of March 26, 2020, monthly service charge billing on ACORN tuition and non-tuition fees has been suspended until further notice.

April 15, 2020 monthly service charge fee billing has been cancelled.

Updates will be posted at

Accessibility Services

Managing upcoming deadlines of assignments:

We understand that students might be experiencing additional stress and challenges during this time. If you are unable to meet upcoming deadlines of assignments, that first point of contact is your instructor.

If your situation will negatively impact most of your courses, please do connect with Sherry Dang via email, on what your options might be going forward.

Some of the options are also outlined in more details below:

  • accommodations within the term (by working with your instructors and your circumstances for the best outcome within the term)
  • selecting up to 2 Winter 2020 courses as CR/NCR (you’ll be able to retroactively request for that in June 2020)
  • course drop (students have till April 25th to drop a Winter term course without academic penalty)
  • coursework extensions (students are eligible to request to extend their deadline(s) to complete assignments into the Summer sessions)

Opting CR/NCR for a course or two:

In line with that change in policy from SGS, the Faculty of Information will allow each student to elect for up to two courses from the Winter 2020 term to be graded on a CR/NCR basis (i.e. instead of a letter grade for a course, you will receive a CR/NCR in its place).

Due to the governance processes, students will be able to retroactively request a CR/NCR with Student Services in June 2020, after the policy has been formally approved. 

Course Drop:

We have extended the drop deadline of courses (without academic penalty), for this term, to April 25, 2020. This means that you can drop a course (or courses) through ACORN yourself, without having to go through an Add/Drop form.

Although students are able to make this course drop on their own through ACORN, we strongly encourage you to check in with us on all available options before following through with the drop. All queries can be directed to Sherry Dang,

Coursework Extensions:

As always, students with extenuating circumstances are eligible to request for coursework extensions if they need extension to assignment(s) beyond the end of the term. All such requests will be reviewed by the Committee on Standing at the end of the term. Given the COVID-19 situation this semester, the Committee on Standing will definitely take into consideration the circumstances that students have been in this term in reviewing extension requests.

Please connect with Sherry Dang,, if you have any questions about the process, or wish to chat about your options.

Library Services

Student Services Advising Appointments:

Even though campus is closed, Student Services is fully operational online and here to support you. If you would like to book an advising appointment please make your request through

The University would like to hear from you if you have any questions or experiencing any issues.

Returning Fobs

Graduating students who wish to return their fobs while offices remain closed without access, may return by mail to:

Faculty of Information, University of Toronto
Claude Bissell Building
140 St. George Street
Toronto, ON M5S 3G6

Absence Declaration tool 

  • Students should record all cold or flu-related absences, as well as self-isolation absences, through the ACORN Absence Declaration tool and contact Sherry
  • A verification of illness form is not required.