COVID-19 – Information for Students

To all of our graduate and undergraduate students, in response to the current set of circumstances we find ourselves in, the Faculty has made some important updates and changes in order to ensure that everyone can get through with the best possible academic outcomes based on your own unique situation.

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Academic Term Updates

Please view our FAQ page for updates for how Fall & Winter 2021/22 course delivery will happen.

Given the current state of the pandemic in Toronto and Ontario, the Faculty of Information has decided that all summer 2021 courses will be delivered remotely only. Please view our Summer 2021 course offerings.

Remote Learning Support

Minimum Technical Requirements:

    • The University of Toronto has outlined the minimum technical requirements (computer specifications), recommended accessories, internet connection and frequently asked questions about learning remotely.

iSchool ePedagogy:

    • The Faculty of Information offers in-class and email support to instructors and students of eligible courses.
    • Students experiencing technical difficulties can contact their course-embedded Technical Support Assistant (TSA) for in-class support, or reach out to the general inquiries email for help outside of class hours:

Virtual Private Network (VPN):

    • International students in areas with internet content restrictions, or who are working remotely on sensitive research, may require access to the University’s general purpose virtual private network (VPN). If you do require the VPN to connect to university resources, please see this page for more information and instructions.
    • Please note that the VPN does not provide or enhance connectivity to the internet, and will not assist with connectivity issues caused by the recent general increase in web traffic.

Remote Security Matters:

    • Please see this page to learn more about creating a cyber-secure home.

Student Services (Academic Advising, Careers, and General Support)

Even though courses are currently being delivered remotely, Student Services is fully operational online and here to support you. If you would like to book an advising appointment please make your request through

Not sure who to contact?

The University of Toronto would like to hear from you if you have any questions or experiencing any issues.

Accessibility Services

The University of Toronto is dedicated to facilitating the inclusion of students with disabilities into all aspects of university life by focusing on skills development, especially in the areas of self-advocacy and academic skills.

Please see information on available services and accommodations here:

Social-Distant Study Spaces on Campus

The Gerstein Science Information Centre has been configured as a space for students needing access to WiFi and/or study space. Please review this page for the most up to date information.


Residence is an important part of the university experience and we’re excited to be welcoming students to campus this fall. If you applied to live in residence, your experience will be a little different than what you imagined, but our goal is to make your residence life as fulfilling as possible and to support you every step of the way.

Individuals seeking graduate housing or student family housing are invited to refer to the following websites for more information:

Access to the Bissell Building

Is the Bissell Building open?

I graduated and want to return my key fob. How can I do this?

    • Graduating students who wish to return their fobs while offices remain closed without access, may return by mail to:
        • Faculty of Information, University of Toronto
        • Claude Bissell Building
        • 140 St. George Street
        • Toronto, ON M5S 3G6

Have More Questions?

If you still have questions, please contact We would be very happy to hear from you.

Archived Information

  • Archived Fall 2020 / Winter 2021 Information

  • Archived Summer 2020 Information

  • Archived Winter 2020 Information