Client Support & Copyright Associate

• 0–5 Years of Experience

• Library – Academic

• Supports the effective and efficient operation of all aspects the Durham Campus Library & Learning Centre (DCLLC) with an emphasis on customer service.
  
• Contributes to the daily operation of User Support by responding in a professional and timely manner to inquiries or complaints in person, via telephone or electronically.
  
• Performs all circulation duties using the integrated library system (ILS) including loans, returns, fines, recalls, holds, transit items, etc.
  
• Creates or edits records in ILS as required (eg. Patron, bibliographic, item).
  
• Using the ILS and Z39.50 client, performs derived and original cataloguing according to AACR2, LCSH and local standards, with acute attention to detail and consistency.
  
• Responsible for briefing, directing and supervising student assistants, developing student task list and workflow, assigning extra duties as applicable.
  
• Shares responsibility for hiring, training and assessing student assistants, recommends potential remedial action(s) where applicable.
  

For full job description please visit: https://www.trentu.ca/humanresources/careers/non-academic/client-support-copyright-associate