Latest Faculty of Information Jobs

Manager, Support Services

Closes on Tuesday, July 05, 2022
Chatham-Kent Public Library
chatham-kent, Ontario
Full Time (Permanent)
Organization Name
Chatham-Kent Public Library
Job Title
Manager, Support Services
Job Type
Full Time (Permanent)
Chatham-Kent, ONTARIO
Posting Date
Application Deadline
Job Start Date (Expected):
September 1, 2022
83,876 to 94,839
Target Audience
  • 0–5 Years of Experience
Job Category
  • Information Systems
  • Library – Public
Job Description
The Manager of Support Services is responsible for providing support services for library operations system-wide by supervising Technical Services, Library IT and Courier Services as well as manages the Bothwell/Highgate/Ridgetown Hub. Develops, motivates and leads a team of library professionals composed of librarians, technicians and library assistant staff to deliver quality library service in both urban and rural libraries throughout Chatham-Kent.
Essential responsibilities
• Demonstrate Chatham-Kent’s core values and competencies
Integrated Library System
• Develop, implement and supervise the maintenance of the Integrated Library System (ILS)
• Identify, develop, co-ordinate and deliver training and development for staff on ILS and other technology available at CKPL to build staff capacity
• Oversee the development of website, intranet, telecommunication systems
Technical Services
• Develop and implement a comprehensive plan for technical services and collection development across CKPL
• Support best practices in cataloguing including print and digital resources
• Determine strategic directions for the provision of collections at CKPL
• Provide direction with regard to acquisitions, collections, including budgeting, development, maintenance and rotation of collections
• Direct a team consisting of members of CUPE 12.2 union and non-union staff
• Responsible for the hiring, evaluating, training, supervising, scheduling, performance management, and motivating direct reports
• Encourage professional and technical skill development of staff
• Lead and coordinate projects and initiatives
• Establish an effective teamwork environment
Strategic Planning
• Supervise the delivery of all technology across CKPL
• Implement service delivery as directed by CEO/ Chief Librarian
• Recommend, develop and implement new solutions for the delivery of library service using project management skills
• Assist with the development and implementation of clear operational plans for short, medium and long-term goals
• Prepare grant and funding proposals
• Recommend the allocation of resources to ensure the efficient and effective operation for service areas
• Work collaboratively with the management team in decision-making, strategic planning, goal setting and public relations
• Attend all monthly Library Board meetings as a resource to present and provide information concerning Chatham-Kent Public Library
• Prepare reports for the Library Board and Council
• Perform Acting CEO/Chief Librarian duties as required
Community Development
• Represent the library in the community through the promotion of outreach and library services; participate on committees as required
• Promote the Library by responding to public input
• Support collaborative partnerships with community groups as well as professional and government agencies
• Liaise with internal and external stakeholders in promoting the benefits and value of public library service
• Contribute to professional organizations as an active participant in the wider library community
Essential qualifications
• Post-graduate degree in Master of Library and Information Sciences from an ALA accredited university with two to four years related experience preferably in a public library
• Demonstrated knowledge of library operations, particularly in the area of Systems Administration, ILS and Technical Services
• Knowledge of library operations and information technology
• Keeps informed of new developments in the field of librarianship
• Experience in collections, and a good understanding of the techniques of library work
• Experience in managing financial and human resources at a branch, department or system-wide level
• Varied experience in a public library system is preferred
• Proven ability to work well with staff and community
• Human resources management experience gained in a unionized environment
• Knowledge about new technologies and their role and impact on public libraries
• Experience managing in a unionized environment
• Knowledge of effective policy development practices
• Knowledge of public library standards, service delivery and best practices
• Knowledge of effective project management practices
• Demonstrate courtesy, sensitivity and responsiveness in behaviour and tone when interacting with others
• Experience in planning and roll out of Library technology and resources
• Strong computer skills, specifically in library databases and integrated library systems (Sierra/Encore) required
Please include the public link to your posting if available
Application Process
Any other important information?
Closes July 5, 2022