Latest Faculty of Information Jobs

Supervisor, User Services

Closes on Friday, July 08, 2022
University of Toronto
Toronto, Ontario
Full Time (Permanent)
Organization Name
University of Toronto Libraries
Job Title
Supervisor, User Services
Job Type
Full Time (Permanent)
Toronto, ON
Posting Date
Application Deadline
Pay Scale Group & Hiring Zone: PM 1 — Hiring Zone: $67,046 – $78,220 — Broadband Salary Range: $67,046 – $111,741
Target Audience
  • 0–5 Years of Experience
  • 5–10 Years of Experience
  • 10+ Years of Experience
Job Category
  • Other
Job Description
Supervisor, User ServicesDate Posted: 06/21/2022Req ID: 25216Faculty/Division: LibraryDepartment: User ServicesCampus: St. George (Downtown Toronto)Description:

The University of Toronto Libraries system is the largest academic library in Canada and is consistently ranked in the top ten among academic research libraries in North America. The system consists of 42 libraries located on three university campuses: St. George, Mississauga, and Scarborough. This array of college libraries, special collections, and specialized libraries and information centres supports the teaching and research requirements of over 300 graduate programs, more than 70 professional programs, and about 700 undergraduate degree programs. In addition to more than 15 million volumes in 341 languages, the library system currently provides access to millions of electronic resources in various forms and over 31,000 linear metres of archival material. More than 150,000 new print volumes are acquired each year. The Libraries’ data centre houses more than 500 servers with a storage capacity of 1.5 petabytes.Your Opportunity:Reporting to the Information Services Manager, the Supervisor, User Services is responsible for supervising the operation and delivery of library services, including hiring, training, and scheduling staff, maintaining library equipment and supplies, and monitoring library operations at its access and information services areas to ensure adherence to University of Toronto Libraries policies and procedures.

Minimum Qualifications:EDUCATION: Undergraduate degree or an equivalent combination of education or experience.EXPERIENCE:Minimum of 3 years of experience supervising staff in a library environment. Knowledge of the UTL system and the integrated library software, including the online catalogue is preferred.

SKILLS:Intermediate working knowledge of Microsoft Office suite of softwareEffective problem solvingIndependent decision-making and good judgmentDemonstrated oral and written communication skillsOTHER:Excellent interpersonal and team skills, demonstrated professionalism, good judgment, and discretion.Excellent communication skillsAbility to manage conflicting priorities and deadlinesDemonstrated commitment to the values of inclusivity, diversity, anti-racism, equity and accessibility.NOTE: Occasional weekend and evening shifts on rotationClosing Date: 07/08/2022, 11:59PM ETEmployee Group: SalariedAppointment Type: Budget – ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone: PM 1 — Hiring Zone: $67,046 – $78,220 — Broadband Salary Range: $67,046 – $111,741Job Category: Library ServicesAll qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact

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