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Audio-Visual Technologist

Closes on Sunday, July 07, 2024
McMaster University
Hamilton, ON
Full Time (Permanent)
Organization Name
McMaster University
Job Title
Audio-Visual Technologist
Job Type
Full Time (Permanent)
Location
Hamilton ON
Posting Date
06/24/2024
Application Deadline
07/07/2024
Compensation
$21.95 – $35.24 hourly
Target Audience
  • 0–5 Years of Experience
Job Category
  • Information Systems
  • Library – Academic
Job Description
Audio-Visual Technologist

Job Details

Job Title: Audio-Visual Technologist
Location: Central Campus
Job ID: 63285
Open Date: June 24, 2024
Close Date: July 7, 2024
Job Type: Continuous
Employee Group: Unifor Unit 1, Staff
Department: Learning Technologies
Salary Grade/Band: 6
Salary Range: $21.95 – $35.24 hourly
Hours per Week: 37.5

Posting Details

Schedule: 37.5 hours per week
Education Level: Community College Diploma in Audio-Visual Technology
Career Level: 2 years of relevant experience

Job Description

JD#: JD1327

Department description:

A part of McMaster University Library, Campus Classroom Technologies (CCT) and Library Computing is responsible for the design, installation, maintenance, and ongoing support of audio-visual presentation equipment in approximately 150 Registrar-controlled classrooms across campus. CCT provides support to all classroom users, including faculty, instructors, students, staff, and guests.

General Description:

Responsible for providing support on the use of classroom learning technologies to faculty, instructors, staff and students and maintaining audio-visual (AV) equipment, including performing preventative maintenance and repairs. Demonstrates knowledge and understanding of audio, video and lighting properties and systems to produce a good quality presentation/ recording. Diagnoses and troubleshoots to resolve equipment problems. Remain current on evolving technologies to provide support.

Representative Duties & Responsibilities:

• Test, troubleshoot, repair, maintain, install, and upgrade various audio-visual equipment, web conferencing systems, recording equipment, multi-media and presentation equipment to ensure optimal performance of equipment.
• Set up, operate, configure, and remove portable A/V equipment for classroom or special events use.
• Integrate technologies, programs and software as needed.
• Perform on-site analysis, diagnosis, and resolution of software and hardware problems for a variety of end users, including faculty and instructors. Recommend and implement corrective solutions, including performing off-site repairs.
• Conduct regular classroom sweeps to ensure proper functionality of A/V equipment.
• Support with the technical assistance and day-to-day operations including the use of the departmental ticketing system, equipment bookings, orientation sessions and technical assistance.
• Write a variety of documents including general correspondence, reference materials and troubleshooting guides.
• Provide training to end-users on various technology and equipment.
• Provide advice and guidance to faculty, instructors, staff and students regarding the various technology and equipment available.
• Document instances of audio-visual equipment failure, repair, installation, and removal. Build and maintain a spare parts inventory for all audio-visual equipment.
• Make recommendations, source pricing information and purchase audio-visual equipment and consumables. Inspect and verify all audio-visual deliveries upon receipt.
• Manage vendor equipment contracts and oversee contract-based installations.
• Remain current with frequent developments in hardware and software technology.

Supervision:
• Ensure adherence to quality standards and procedures for short-term staff and volunteers.

Qualifications:
• 2-year Community College diploma in Audio-Visual Technology, Electronics, or related field of study.
• Requires 2 years of relevant experience.

Assets:
• Ability to work both independently and as part of a team with a strong understanding of the importance of teamwork.
• Excellent customer service skills.
• Able to provide technical support over the phone, in-person, or using remote/virtual tools.
• Able to troubleshoot, maintain and install professional AV/IT equipment.
• Familiarity with IT security practices and network infrastructure.
• Familiarity with assistive technologies and with accessible workflows and outcomes.
• Familiarity with lecture capture tools and software.

What McMaster has to Offer:
Please visit our site https://hr.mcmaster.ca/employees/total-rewards/staff/ for information on our competitive total compensation package which includes but not limited to:
• Employer Paid benefits such as Extended Health, Dental, Emergency Out-of-Country Travel Coverage & Basic Life Insurance.
• Progressive paid annual vacation plan.
• Training, coaching and professional development opportunities.
• Employee tuition assistance for continuous development and education.
• Opportunity to be a part of an academic environment working alongside professionals who share a passion for learning.

How to Apply:

To apply for this job, please submit your application online.

Employment Equity Statement:
McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.

As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey – Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
Faculty of Health Sciences HR Office at ext. 22207, or School of Graduate Studies at ext. 23679 to communicate accommodation needs.

Hybrid Work:
To ensure an ongoing and vibrant University community that meets the needs of our students, staff and faculty and supports the University mission, ability to work on-site continues to be a requirement for most University positions. The University is supportive of exploring flexible work arrangements that effectively balance operational needs and employee interests.

Please include the public link to your posting if available
https://careers.mcmaster.ca/psp/prcsprd/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&SiteId=1001&FOCUS=Applicant&JobOpeningId=63285&PostingSeq=1
Application Process
Apply Online
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