Graduate Student Reference Assistant
University of Toronto Scarborough Library
Description and duties:
Under the supervision of the Coordinator, User Services or designate, the incumbent provides weekend reference and research services to students, faculty, staff, and other library patrons. The incumbent is also involved with activities of the reference team and projects are assigned on an as-needed basis.
- Functions as keyholder and most senior staff present on weekends, with responsibility for opening and closing the library.
- Responsible for leading the staff response to emergencies, and for evacuating the library if necessary.
- Supervises other student staff: 1-2 student library assistants, 1 work-study collections assistant.
- Provides reference and research services to students, faculty, staff, and other library patrons in-person and by email and telephone. Provides basic instruction to individuals (or groups) in using electronic and print resources and tools to assist with research related tasks.
- Provides circulation services to students, faculty, staff, and other library patrons.
- Collects fines paid by credit/debit using a POS machine.
- Responds to noise complaints and enforces noise, food, and other policies of the library.
- Special projects as identified will include, but are not limited to, a focus on marketing, publications, training and statistical analysis.
- Other duties as assigned.
Formal Education: Candidates must be currently enrolled in a university graduate studies program. Faculty of Information (iSchool) students are preferred.
Experience: Previous reference service in an academic library and current knowledge of electronic resources offered by the UTL system preferred. Knowledge of Web 2.0 applications an asset. Knowledge focus includes all aspects of the arts, humanities, social sciences, and sciences represented on the Scarborough campus.
Other: Excellent interpersonal, oral, and written communication skills. Customer service skills and the ability to work in a dynamic team environment. Flexibility and adaptability to respond to changing work demands and requirements. The successful candidate must be available for weekends as scheduled.
6-12 hours per weekend, on Saturdays or Sundays (depending upon scheduling requirements). Additional occasional hours as required. *Contract is for the fall term from September to December, 2018, with the possibility of renewal in the winter term.
Organization web site:
Apply by email:
July 31, 2018
How to apply:
Send e-mail with cover letter, resume, and the names of three referees in a single electronic file (PDF or MS Word with a file name convention of SurnameFirstNameUTSC_GSRA.pdf) to email@example.com. Address letter to Sue Reynolds, User Services Unit, University of Toronto Scarborough.