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Information Systems Support Analyst

Closes on Friday, January 11, 2019
University of Toronto
Toronto, ON
Contract

Organization: University of Toronto: Information Technology Services – Enterprise Applications and Solutions Integration

Job title: Information Systems Support Analyst

Number of positions:  1

Description of duties: The Information Systems Support Analyst will assist EASI with the support, testing, and documentation of the Course Information System (CIS). Duties may include:

  • Providing front-line support and troubleshooting for the CIS system
  • Assisting the CIS project team with requirements gathering and analysis
  • Participating in feasibility assessments for new features and enhancements
  • Contributing to user documentation (user manuals, knowledge base articles, and FAQs)
  • Testing bugs and new features

Work location: St. George campus. The analyst may occasionally be required to travel to UTM or UTSC

Qualifications: required and preferred

Required:

  • Excellent analytical, presentation, problem solving and interpersonal skills
  • Ability to multi-task and prioritize tasks across multiple projects
  • Interest in and enthusiasm for the area of knowledge and information systems
  • Experience with testing and troubleshooting software applications
  • Experience with requirements analysis and requirements management tools and techniques

Preferred:

  • Strong oral and written communication skills
  • Excellent Customer Service skills
  • Ability to work independently and in a team
  • Self-motivated, detailed oriented with the ability to effectively manage deadlines

Employment period:

  • Starting February, 2019
  • This position is a 4 month or 8 month term

Salary: $20/hour

How to apply:

  • Please send an e-mail with your cover letter and resume to  cis.help@utoronto.ca
  • Interviews will be conducted on the St. George campus

Application deadline date: January 11th, 2019

Are there any restrictions on who can apply for this position? No

This position would be ideal for a student in the ISD concentration, but is open to anyone with interest and the right experience.

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