Latest Faculty of Information Jobs

Library Services – Library Technician II – Public Service – Limited Term

Closes on Friday, May 19, 2023
Ontario Tech University
Whitby Campus Library
Part Time (Contract)
Organization Name
  Ontario Tech University
Job Title
  Library Services – Library Technician II – Public Service – Limited Term
Job Type
  Part Time (Contract)
  Whitby Campus Library
Posting Date
Application Deadline
Job Start Date (Expected):
Target Audience
  • 5–10 Years of Experience
Job Category
  • Library – Public
Job Description
  Tracking Code: req574

Faculty/Department: Library

Number of Positions: 1

Appointment Type: Limited Term,

Hours of Work: 24 hours per week

Hourly Rate: $27.50

Posting Date: May 2, 2023

Closing Date: May 19, 2023
Job Summary: Ontario Tech University invites applicants for a part-time, limited term Library Technician II: Public Service positions in the Whitby Campus Library. While the incumbent will work primarily at the Whitby Campus Library, they may also be assigned to other branches within the Ontario Tech Library system. The successful candidate will provide excellent customer service to students, staff and faculty at the Whitby Campus. They will be responsible for daily library operations including circulation, reference service, display planning and installation, user engagement, course reserves, statistical reporting, troubleshooting library equipment, maintaining library collections, facilities and equipment, and special projects as assigned.

Nature of work:

The Whitby Campus Library Technician reports to the University Librarian, with day to day operational supervision provided by the Associate University Librarian, Scholarly Resources.


Customer Service: Delivers excellent service through consistent application of library procedures, with a positive customer service attitude. Greets, assists, follows up, directs, informs, listens, maintains positive relationships, responds to inquiries via email, phone, virtual chat and in person, acts as a first point of contact in the library, maintains the appearance and function of library facilities and equipment. Monitors library email inboxes, responds to user inquiries and makes referrals as appropriate

Circulation and Course Reserves: Charges, discharges and renews library material; issues and updates library cards. Provides general assistance including providing information concerning library procedures and policies; assists patrons with completing request forms, maintains daily statistics, monitors the return of regular circulating material and enforces sanctions, maintains reserve collection

Library Operations: Maintains library facilities, equipment and materials, as well as executing routine opening and closing procedures and emergency closing procedures as required.

Reference Service: Assists students, faculty, staff and community borrowers with frontline reference queries; demonstrates the use of the Library’s print and electronic resources and associated equipment. Makes referrals to other library staff or external departments as necessary.

Statistics and Reporting: Uses existing reports to compile library statistics, monitors assigned reports, and assists with file maintenance.

Special Projects: Performs and coordinates detailed steps, more advanced tasks associated with special projects (collection maintenance, general library organization, signage, displays, webpages, tours, student fairs or other library or campus events).

Internal Resource: Prepares and updates written procedures manuals. Provides support and guidance to student workers and placement students. Assists with hiring, training, and coordinating work assignments for student workers and placement students.

Required Skills:

Demonstrated strong customer service attitude and skills

Knowledge of library circulation policies and procedures is an asset

Experience providing front line reference service and the effective use of information resources to answer basic and complex reference questions, making appropriate referrals

Excellent organizational, written and oral communication skills

Able to handle different tasks and responsibilities, flexibility to adjust to shifting timelines and priorities

Ability to communicate and collaborate with diverse stakeholders including staff, faculty, students and community members

Creative problem solving abilities and demonstrated success working in teams to complete projects

Ability to safely lift library material, push loaded book carts, shelve library material

Demonstrated experience in patron engagement including planning and installing displays, participation in outreach through campus events

Able to work effectively and efficiently with minimal supervision; self-starter with strong time-management skills

Able to adapt quickly to changing responsibilities and duties, ability to meet deadlines

Demonstrated ability to use a variety of office-based computer applications, e-mail and the Internet

Required Education:

Completion of a Library and Information Technician diploma or equivalent

* Verification of Academic credentials may be required

Required Experience:

Minimum 1 year experience in a Library providing public services

Preferred Experience:

Academic library experience preferred

Experience with Alma/Primo integrated library system preferred

How to Apply:

Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until May 19, 2023 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.

Ontario Tech University is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, members of visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadian citizens, permanent residents and Indigenous Peoples in Canada will be given priority.

Ontario Tech University respects people’s different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.

Prior to May 1, 2022, the university required all students, faculty, staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined by our mandatory vaccine directive. This directive was paused, effective May 1, 2022, but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts. All employees of the university will be expected to comply with the requirements of this directive.

The university recognizes faculty and staff may require accommodations. We are committed to an accommodation process in which individualized needs (e.g. for medical and religious/creed grounds) are appropriately addressed under the Ontario Human Rights Code. A COVID-19 Vaccination Accommodation Application Form is available. If you require accommodation, please contact Julie Day, Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s Accessibility Policy.

The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi.

Job Location: Oshawa, Ontario, Canada

Expected Start Date: 7/4/2023

Expected End Date: 3/31/2024

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