User Services Support Assistant, Great Library, Legal Information

JOB PURPOSE:          

The User Services Support Assistant aids library users accessing the Great Library’s print and electronic resources. Responsibilities encompass offering user assistance, aiding with online catalogues, library website, assisting with online accounts, overseeing computer stations, photocopiers/printers, wireless access, shelving materials in the library, maintaining loose leaf filing and performing additional reference service tasks as assigned. Assistant is also responsible for working at the Great Library’s Information Desk during weekend hours. The User Service Support Assistant is responsible for opening and closing the library during weekends.

QUALIFICATIONS REQUIRED:

• A college diploma or progress towards completing a library technician program
• A minimum one year client and/or customer service-related experience preferably in a library environment
• Understanding of practical customer service principles
• Operational grasp of technology concerning information delivery, electronic publishing and access
• Familiarity with Library computer systems, related software applications and on‑line search techniques
• Commitment to working assigned shifts
• Knowledge of the Law Society, its mandate, rules and governing legislation

Client/Customer Service Delivery

• As a member of the Great Library team, assists library users in locating the Great Library’s print and electronic resources.
• Provides operational support to library users (activating photocopiers and workstations, managing book charge‑out equipment) and supplies quick reference / directional assistance to patrons on assigned shifts.

Financial Responsibility 

• May handle various financial transactions and activities, including credit card processing.

Team Membership

• Collaborates closely with other Great Library team members, providing information and aid to ensure timely, accurate and comprehensive responses to reference service needs.
• Participates in the evaluation of user requirements and refers users to appropriate team members as needed.

   

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement.  Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as onsite.

The Law Society of Ontario values and respects diversity.  We are committed to creating an accessible, barrier-free and inclusive workplace in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please make any requirement you may have for accommodation during the recruitment process known when contacted.  If you are unable to apply to this position due to the requirement for an accommodation of any kind, please email us at hr@lso.ca or call 416 947-3435.