Latest Faculty of Information News

UTmail+ email, Contact Information on ACORN, U of T’s Policy on Official Correspondence & Emergency Preparedness

Submitted on Wednesday, September 04, 2019

Final Reminder on September 26th! Note: All non-UofT email addresses will be removed from the listserv this week.

To be re-added to the listservs, follow these steps:

  • Update to a UTmail+ address (instructions in link above)
  • Update ACORN with your new email
  • Email iSchool Student Services with your official UTmail+ address:

1. UTmail+ on ACORN

We will be updating our email lists with contact information pulled from ACORN on Friday, September 20th. Please ensure that you update ACORN with your official UTmail+ email address by Thursday, September 19th. You will first need to obtain TCard and activate your UTORid with activation code from TCard Office.

Important note regarding email
Following the University’s Policy on Official Correspondence, it is best practice to use your UTmail+ email address for all University-related items and keep another account for personal email.

All official communication from the University must be sent to your UTmail+ email account. These messages may contain important, time-sensitive information. It is your responsibility to regularly monitor and ensure these messages are read on a frequent and consistent basis. We are not responsible for any delays or forwarding issues that may arise if UTmail+ is not used.

For help with UTmail+ email issues, please contact:
Information Commons Help desk
Robarts Library, 1st Floor
130 St. George Street
Phone: (416) 978-HELP (4357)

2. Personal & Emergency Contact Information on ACORN

Verify and ensure that all personal contact information in ACORN is correct and up-to-date at all times. This includes your activated UTmail+ email address, mailing/permanent addresses, phone numbers and legal status. The University only uses information entered in ACORN  to contact students.

Add an Emergency Contact
Please provide both Emergency Contact and Next-of-Kin information online using ACORN. It is important for registered students at the University of Toronto to identify at least one person who can be contacted in the event of an emergency.

Providing this information is voluntary. By entering emergency contact and next of kin information in ACORN, students are authorizing the release of academic information to these individuals in the case of an emergency.

Instructions for recording emergency contact information in ACORN:

  • Go to
  • Click the Profile & Settings option in the left hand sidebar
  • Select Display and Update Emergency Contact

Select Add New (either Emergency Contact Type or Next of Kin Contact Type)

Register your Emergency Contact Information
Register to – UofT’s mass messaging system to communicate with students, faculty and staff in the event of an emergency.

3. Bissell Building Fire and Emergency Evacuation Preparedness

Two important numbers to know are:
416-978-2222 – UofT Campus Police (Urgent Matters)

This message is to bring to your attention the fire and emergency evacuation routes we have throughout the Bissell building.

Take a few moments do a walkabout to become familiar with the locations of our building’s emergency exits. I suggest that you carefully review the floors that you use most often such as the location of your office, lab, or classroom.

In an emergency, avoid using the elevators. If you cannot use the stairs, stay somewhere safe and call or ask someone to tell the emergency crew where you are stationed and what sort of assistance you require.

After you leave the building, if it is safe to do so, congregate at the north-west corner of St. George and Sussex streets near Innis College. Do not re-enter the building for any reason until the emergency team has given the “all clear”.

Feel free to contact the main office with any questions or concerns you have regarding these fire and emergency evacuation procedures or any other safety or security related issues.

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