I have spent my professional and academic career creating and guiding collaborative approaches that help groups envision and develop new products, services, and processes, and resolve the challenges that arise along the way.
Since 2017, I’ve worked for the Ontario Government as a service designer, coaching colleagues and leading experience design efforts on products used by citizens and employees. In the prior 15 years, I was co-owner of Usability Matters, a human-centred design studio with a staff of 15 designers and researchers.
Alongside my professional work, I received my Ph.D. for research exploring concepts of participation and the tensions between human-centered design, which focuses on creating effective designs, and participatory design, which focuses on personal transformation and the democratic value of participation. My dissertation is available at http://hdl.handle.net/1807/91821.