Course Description
The corporate approach to knowledge management (KM) is oriented to information and communication technology (ICT) tools and their metrics. However, the scholarly approach, adopted here, is more concerned with understanding how and why people use information at work to build knowledge and make decisions (or fail to do so). This includes consideration of tacit and explicit knowledge embodied in people or embedded in the environment, all intimately bound to their human context. The purpose of this curriculum is to enable the selection and design of ICTs to effectively support knowledge workers. Barriers to effective KM are not technical, they are social.
Key topics explored in this course (INF2148H – Introduction to Knowledge Management) include: the nature of knowledge, learning and knowing organizations and communities, models of learning and knowledge use, the selection and design of KM tools, and KM roles in organizations.