Designed by Regulation – How Regulations Shape the Future of Design
Join visiting UK design leader Sarah Drummond for a discussion and Q+A about how regulations are shaping design practice. Sarah Drummond is Director of the School of Good Services and a the co-founder and ex-CEO of Snook. Sarah built one of the first Service Design practices in the UK and became the Chief Digital Officer of NEC Software Solutions. Sarah brings a wealth of experience of building service design capability inside organisations across Government, social and private sector.
Click here to join the talk online.
Meeting ID: 852 4144 6359
Passcode: 431237
Everything we design is informed by the regulations and policies that govern them. These regulations are in flux, transformed by shifts from brick and mortar workplaces, to digital environments, to an increasingly datafied economy. Our current information age is being shaped by technology companies, many originally born out of Silicon Valley, who set the conceptual models for how our services work. And they are doing this at a global scale. In this discussion, we will explore how regulation and policy are impacting what we design – how some countries are using them to ensure the safety of users and fairness, while in other locations, regulation is being used to exert power over minorities and enhance economic gain.
Join Sarah Drummond for a discussion and Q+A that reaches far and wide, and considers the impact of varying intent on how and what we design in the world. Questions that will be addressed include:
- How is regulation impacting how our Government services run? How are they shaped and moulded for citizens to use?
- How are emergent policy spaces leaning on new technologies to deliver on their outcomes and economic aspirations?
- What does this mean for us as designers? What roles do we play in a fast moving technological industrial revolution?
- And are we ok with it all?
Sarah Drummond is Director of the School of Good Services and a the co-founder and ex-CEO of Snook. Sarah built one of the first and most successful Service Design practices in the UK from the ground up and went on to become the Chief Digital Officer of NEC Software Solutions.
Sarah brings a wealth of experience of building service design capability inside organisations across Government, third and private sector.
Sarah was given an honorary doctorate from the Glasgow School of Art for services to design in 2019, awarded a Google Fellowship for her work in technology and democratic innovation and was named as Good magazine’s 100 extraordinary individuals tackling global issues in creative ways for CycleHack, an initiative to reduce barriers to cycling. Sarah sits on the board of Loch Lomond and Trossachs National Park and previously held trustee positions at Withyou, a mental health, drug and alcohol charity.
Chris Ferguson is the Director of the iSchool Institute where he leads academic and industry excellence through professional education, research translation, and community partnership. Chris was founder and CEO of the service design firm Bridgeable, where he oversaw an award-winning team serving clients ranging from Fortune 500 to not-for-profits. He sold the firm to employees in 2024. Chris is the co-founder of Service Design Canada and has lectured at the University of Toronto since 2016.