The purpose of this course (INF2126H — Public Library Services to Culturally Diverse Communities) is to study the impact of cultural diversity on the development of the public library as an information and cultural resources institution. It covers issues affecting the planning, organization and delivery mechanisms of multicultural resources, services and programs, including demographics and their relation to multicultural policies and planning; approaches to service delivery; collection development practices; impact of technology on information and access; staff competencies and user education programs; and communicating with and engaging the multicultural community.
Note: Formerly FIS2196H; no change in content.
