Student Services

The Office of Student Services has overall responsibility for the administration of all academic programs.

Last Updated: April 20, 2022, 9:03 AM ET


Welcome to the Faculty of Information at the University of Toronto. Thank you for having us be a part of your educational journey. We would like your time with us to be enriching, multi-faceted, and well supported so that you may become the best version of yourself!

The Office of Student Services serves as the home base for any questions you might have: academic, administrative, financial, personal, etc., especially when you find yourself asking the question: what do I do now? We are here to help and to point you in the right direction. You can contact us via email (, phone (416-978-3234), or visit us in-person in the Bissell Building (140 St. George Street), 4th floor.

As part of the Faculty’s communication strategy with students, we send weekly e-newsletters to share news items, deadlines, course spotlights, special notices, job postings, etc. To help ensure that we can always reach out you, please review the Communication and emergency contact section below.

Office of Student Services — Location and Directory

Location: 4th Floor, Bissell Building

Telephone: +1 (416) 978-3234


Hours: Monday–Friday, 8:45 AM to 5:00 PM ET

If you wish to locate a specific member of the Student Services team, Program Director, Concentration Liaison, or Collaborative Specialization liaison, please view our Help Hub (Student Services Directory):

Learning Hub — Location and Operating Hours

Location: 4th and 5th Floor, Bissell Building

    • Monday to Friday: 8:45 AM to 6:30 PM
    • Saturday & Sunday: Closed

Important Notice(s):

    • 4th & 5th Floor doors will lock 30 minutes prior to closing.


Use of University of Toronto email addresses for correspondence

Following the University’s Policy on Official Correspondence, all official communication from the Faculty of Information and the University of Toronto will be sent to your UTmail+ email address.

These messages contain important, time-sensitive information. It is your responsibility to regularly monitor and ensure these messages are read on a frequent and consistent basis. We are not responsible for any delays or forwarding issues that may arise if UTmail+ is not used.

Please update ACORN with your official UTmail+ email address by Friday, September 22, 2023. You will first need to obtain your TCard and activate your UTORid with the activation code from the TCard Office.

Enabling Your JOINid

You must enable your JOINid and create a password to access ACORN. Your JOINid will not work until you enable and create a password for it. This can be done online – you do not have to be here in person.

If you have trouble locating the email sent to you with your JOINid, please contact the School of Graduate Studies at

If you lose your JOINid password, you can use the enabling site to change your password. Please note that updates to passwords can take 48 hours to roll over in the system. If you are unable to reset your password using the enabling site, please call 416-978-4357 (416-978-HELP), or email to reset your password. Please specify that you have already enabled your JOINid.

Activate Your UTORid

The next step is to convert your JOINid to a UTORid.

Convert your JOINid to a UTORid as soon as possible to get access to online services like email, course content on Quercus, webinars, library resources, Microsoft365 applications, WiFi on campus, and more. Learn about How to Get Your First TCard / UTORid and make a virtual appointment with a TCard staff member to have your identity verified. For more information on documentation, visit TCard: Required Documentation. You can pick up your physical TCard when you arrive on campus.

Listserv Notice

All non-UofT email addresses will be removed from the student listserv starting October 2, 2023.

If you have been removed from the listserv, follow these steps to be re-added to the listserv:

Need Help with UTMail+?

For help with UTmail+ email issues, please contact:

    • Information Commons Help Desk
    • Robarts Library, 1st Floor
    • 130 St. George Street
    • Phone: (416) 978-HELP (4357)
    • Email:

Personal & Emergency Contact Information

    • Verify your personal contact information:
      • Ensure that all contact information in ACORN is correct and up-to-date at all times. This includes your activated UTmail+ email address, mailing and permanent addresses, phone numbers and legal status. The University only uses information entered in ACORN to contact students.
    • Add an emergency contact on ACORN:
      • Please provide both emergency contact and next-of-kin information in ACORN. It is important for registered students at the University of Toronto to identify at least one person who can be contacted in the event of an emergency.
        • Go to ACORN
        • Click the Profile & Settings option in the left hand sidebar
        • Select Display and Update Emergency Contact
        • Select Add New (either Emergency Contact Type or Next of Kin Contact Type)
      • Providing this information is voluntary. By entering emergency contact and next-of-kin information in ACORN, students are authorizing the release of academic information to these individuals in the case of an emergency.
    • Register your emergency contact information: Register to get University of Toronto alerts.

Bissell Building Fire and Emergency Evacuation Preparedness

Important Contacts:

    • 911 — Emergencies
    • (416) 978-2222 — University of Toronto Campus Police (Urgent Matters)

This message is to bring to your attention the fire and emergency evacuation routes throughout the Bissell building.

Take a few moments to do a walkabout to become familiar with the locations of our building’s emergency exits. We suggest that you carefully review the floors that you use most often, such as the location of your office, lab, or classrooms.

In an emergency, avoid using the elevators. If you cannot use the stairs, stay somewhere safe and call or ask someone to tell the emergency crew where you are stationed and what sort of assistance you require.

After you leave the building, if it is safe to do so, congregate at the north-west corner of St. George and Sussex streets near Innis College. Do not re-enter the building for any reason until the emergency team has given the “all clear”.

Feel free to contact the Learning Hub front desk with any questions or concerns you have regarding these fire and emergency evacuation procedures or any other safety or security-related issues.