Organization Name
East Gwillimbury Public Library
Job Title
Customer & Community Service Specialist
Job Type
Full Time (Permanent)
Location
East Gwillimbury, Ontario
Posting Date
04/14/2023
Application Deadline
05/02/2023
Compensation
$52,889
Target Audience
0–5 Years of Experience
Job Category
Library – Public
Job Description
ABOUT US
East Gwillimbury Public Library (www.egpl.ca) serves the fastest growing municipality in Canada. EGPL is a collaborative, forward-thinking library system that serves a growing population of over 38,000 in an urban/rural setting and is located in the Region of York, approximately five minutes north of the Town of Newmarket. We value creativity, new ideas and pride ourselves on providing excellent customer experiences. Branches are located in the communities of Holland Landing and Mount Albert, with a third location currently being developed and designed.
POSITION SUMMARY
We are seeking an enthusiastic, innovative, and creative individual for the position of Customer & Community Service Specialist who will specialize in program development and delivery for customers of all ages. You will promote innovative programs, outreach, and services to meet community needs and advance the Library’s mission, and you will look to the community to develop partnerships. You will coordinate volunteer opportunities at the Library and attend various outreach events throughout the Town of East Gwillimbury.
Working at both locations, you will provide welcoming and engaging library service by providing instruction, in-depth information, and readers’ advisory services to the public of all ages and assist them with library devices and electronic databases. You will be responsible for staff supervision and branch operations in the absence of a manager.
QUALIFICATIONS
• Library Techniques Diploma or combination of post-secondary education and equivalent experience as determined by the employer.
• Minimum one (1) year of public service experience.
• Demonstrated achievement in the development and delivery of library programming.
• Experience in providing training with various technologies.
• Proficiency in actively developing and managing internal and external relationships and community partnerships.
• Ability to provide in-depth reference, readers’ advisory, and circulation services.
• Demonstrated knowledge of library services, operations, and policies.
• Demonstrated ability to plan and coordinate projects that involve managing multiple priorities.
• Demonstrated ability to manage shifting priorities in a busy environment and work with minimal supervision.
• Strong problem solving, mature judgment, exceptional customer service and interpersonal skills.
• Good written and oral communication skills in English.
• Knowledge of other languages an asset.
• Some travel is required; access to a vehicle is required.
• Successful candidate will be required to produce a police check dated within 6 months.
WORKING CONDITIONS
Compensation: $52,889 per annum; benefits package
Status: Permanent Full-Time
Schedule: 35 hours weekly, including evenings and weekends.
DEADLINE: Tuesday, May 2, 2023 at 5:00 p.m.
Application Process
jobs@egpl.ca
Any other important information?
HOW TO APPLY
Please email a covering letter and résumé addressed to:
Aysha Khan, Coordinator, Administrative Services
East Gwillimbury Public Library
P.O. Box 1609, 19513 Yonge Street
Holland Landing, ON L9N 1P2
Email: jobs@egpl.ca
ADDITIONAL COMMENTS
East Gwillimbury Public Library is committed to creating a respectful and inclusive environment that accommodates all individuals, including those with disabilities. We support the principles of the Accessibility for Ontarians with Disabilities Act (AODA) and have established policies, procedures, and practices which adhere to the accessibility standards of the AODA. Should you require any accommodation throughout the recruitment process please notify the contact person identified in this job posting.
We thank all applicants for their interest, however only those being considered for an interview will be contacted. Personal information is collected in accordance with the Municipal Freedom of Information and Protection of Personal Privacy Act and will only be used for candidate selection.
