| Organization Name |
| University of Toronto Mississauga Library |
| Job Title |
| Information & Loans Technician |
| Job Type |
| Full Time (Permanent) |
| Location |
| Mississauga, ON., Canada |
| Posting Date |
| 04/24/2023 |
| Application Deadline |
| 05/07/2023 |
| Compensation |
| $53222/year |
| Target Audience |
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| Job Category |
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| Job Description |
| Date Posted: 04/24/2023Req ID: 30894Faculty/Division: University of Toronto Mississauga (UTM)Department: UTM: LibraryCampus: University of Toronto Mississauga (UTM)Position Number: 00008912Description:About us:The University’s second largest division, U of T Mississauga (UTM) has 17 academic departments and offers 156 programs in 92 areas of study. Home to over 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, UTM offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is consistently ranked among the top-10 research libraries in North America. The system consists of 40 libraries located on three University campuses: St. George, Mississauga, and Scarborough that together provide access to more than 12 million print volumes, millions of electronic resources in various formats, and almost 30,000 linear metres of archival materials. The Libraries’ data centre houses more than 200 servers with a storage capacity of 1.5 petabytes.The U of T Mississauga Library (UTM Library), located in the award-winning Hazel McCallion Academic Learning Centre (HMALC), is a leading, world-class Library committed to providing students with an open and collaborative environment – one that embeds rich information and technology resources, integrates expert services into a dynamic and imaginative experience, and inspires and facilitates learning. The UTM Library offers inspiring study and research spaces, a dedicated team of Librarians and Library staff, and a suite of public, instruction and research support services that support faculty, staff and students.Your opportunity:The UTM Library offers a dynamic and professional environment that fosters a culture built on respect, accountability, teamwork and a shared commitment to customer service. This position will collaborate extensively with various Library units in offering innovative and comprehensive solutions for a variety of Library initiatives. Our core mission is to support the learning, teaching and research needs of all UTM undergraduate and graduate programs.Under the general supervision of the Supervisor, Information and Loans Service, the incumbent is responsible for delivering excellent customer service, identifying and responding to information requests, and providing directional information to users. Other responsibilities include providing user support for patrons using computer workstations, laptops, printers and photocopiers, and other devices; providing library course syllabus services, including communicating with instructors regarding course materials; and performing other related duties as identified by the supervisor. Working evenings and weekends will be required.Your responsibilities will include:Acting as the first point of contact for general enquiriesProviding detailed information to users regarding library rules, guidelines and proceduresRetrieving, compiling and filing borrowing and lending requestsChecking that library circulation policies have been administered correctlyTroubleshooting and resolving routine issuesHandling fees and/or fines on a regular basisSearching catalogue records for material availability and following rules and copyright procedures when duplicating and/or digitizing materialDirecting the activities of casual staffEssential Qualifications:Library Technician diploma (Two Year Program) or an acceptable equivalent combination of education and experienceMinimum two (2) years of customer service experience in a library environment, including at least one (1) year working with Ex Libris Alma or a comparable library systemExperience searching library catalogue and databases in Windows/Mac environments requiredDemonstrated experience performing circulation services requiredProficiency with Microsoft OfficeAbility to identify, assess, and respond to basic issues with computer software and hardware, and other devices used by library patronsExcellent customer service and interpersonal skills, with demonstrated tact and diplomacy, and a strong commitment to the promotion of positive public relations amongst users and staffExcellent verbal and written communication skillsAbility to work in a team environment and independentlyAccuracy and attention to details in a complex and fast-paced work environmentDemonstrated analytical ability, initiative, and problem-solving skillsGood judgment and ability to make decisions independentlyDemonstrated time management skills with ability to handle and prioritize a high volume of demands and work under pressureAbility to lift heavy boxes, shelve a large volume of library materials, and push loaded book trucksAssets (Nonessential):Knowledge of the Copyright Act of Canada and principles of fair dealing by post-secondary institutions in CanadaKnowledge of Microsoft Office 365, including SharePoint, OneDrive, TeamsDemonstrated willingness to pursue additional education and training to complement the learning environment reflected in a progressive academic libraryTo be successful in this role you will be:AdaptableApproachablePossess a positive attitudeProblem solverResourcefulTeam player |
| Application Process |
| https://jobs.utoronto.ca/job/Mississauga-Information-&-Loans-Technician-ON/569743017/ |
| Any other important information? |
| Closing Date: 05/07/2023, 11:59PM ETEmployee Group: USWAppointment Type: Budget – ContinuingSchedule: Full-TimePay Scale Group & Hiring Zone:USW Pay Band 07 — $53,222 with an annual step progression to a maximum of $68,063. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.Job Category: Library ServicesLived Experience StatementCandidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca. |
Information & Loans Technician
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