| Organization Name |
| Ontario Colleges Library Services |
| Job Title |
| Services & Support Associate – Library Systems & Metadata |
| Job Type |
| Full-Time Maternity Leave Contract |
| Location |
| 789 Don Mills Road Suite 701, Toronto ON M3C 1T5 |
| Posting Date |
| 06/26/2023 |
| Application Deadline |
| 07/04/2023 |
| Compensation |
| Competitive compensation commensurate with experience; the starting salary for this position is $26/hr, plus 2% in lieu of benefits, and a contract completion bonus |
| Target Audience |
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| Job Category |
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| Job Description |
| Job Type Full-time (37.5 hrs. per week) 18-month maternity leave contract
Our Organization Your Opportunity Your Responsibilities
● Serve as a key contact for college library staff and vendors to support the smooth and efficient delivery of services to the college libraries
● Working as a member of the Help Desk frontline support team, participate in the triage and resolution of incoming support tickets
● Distribute and maintain shared metadata for eresource collections across the college system
● Set up and troubleshoot remote access issues using EZproxy
● Assist with an internal information management project in Confluence and SharePoint
● In collaboration with your colleagues, create and maintain internal and external-facing documentation and communications in support of services
● Work with other OCLS staff to develop tools, protocols, and services that improve efficiency and workflows
● Maintain knowledge of relevant trends and issues for college library services and resources
● Participate in additional services and projects as assigned
Here’s What You’ll Need
The qualifications listed below are highly desirable but not necessarily mandatory. You are invited to demonstrate how your education skills, knowledge, and experience would best fit this position in your letter of application.
Work experience and training:
● Post-secondary diploma in a Library & Information Technician program or related discipline (required); a Bachelor’s degree would be an asset
● 1-2 years’ experience working in or with libraries; experience in an academic library or library consortium setting is considered an asset
● Demonstrated experience providing outstanding customer service
Skills and knowledge:
● Experience working with Alma/Primo VE
● Experience working with MARC records in MARCedit, setting up macros and cataloguing a wide range of materials and media using RDA standards
● Experience with collaboration tools, e.g. Confluence, Office 365 (incl. SharePoint, OneDrive, Teams) and/or Google Workspace applications
Attributes
● Demonstrated ownership and pride in the quality of customer service provided to both internal and external customers
● Excellent problem solving and analytical abilities
● Outstanding oral and written communication skills, with the ability to synthesize complex or ambiguous information clearly and concisely
● Excellent organizational skills, with the ability to manage competing priorities
● Ability to work both independently and as part of a team
● Detail-oriented with strong administrative skills
The following would be considered assets:
● Experience with information management
● Experience with technical writing
● Familiarity with metadata schemas such as Dublin Core
● Fluency in French
What OCLS Offers
• Competitive compensation commensurate with experience; the starting salary for this position is $26/hr, plus 2% in lieu of benefits, and a contract completion bonus
• Two weeks annual vacation
• Personal leave days • Flexible work arrangements in a hybrid model
• CAAT Pension Plan (optional)
• Employee and family assistance program
Be part of a close-knit, collaborative team of smart, hardworking professionals and join OCLS in providing quality services to Ontario’s publicly funded colleges and their libraries. Visit our website (http://www.ocls.ca) for more details and view the OCLS Strategic Plan for our values, mission, and additional information.
Additional Information
OCLS welcomes applications from those who would contribute to the further diversification of our staff, including, but not limited to, Indigenous Peoples, persons with disabilities, and persons of any sexual or gender identity, ethnicity, or age. OCLS is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, OCLS will provide reasonable accommodation for any applicant, as requested during the hiring process.
Application Deadline
Applications must be received by July 4, 2023. Applications are reviewed as they are received.
Position Start Date
The targeted start date for this position is July/August 2023.
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| Please include the public link to your posting if available |
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| Application Process |
| How to Apply
Interested and qualified candidates may apply by submitting a letter of application, current resume, and a list of three references in a single file labelled with “Your Name_#162” via e-mail to applications@ocls.ca quoting “Your Name – #162” in the subject line. Only those candidates selected for interviews will be contacted. A web version of this posting can be found at: https://www.ocls.ca/careers
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Services & Support Associate – Library Systems & Metadata
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