| Organization Name |
| Royal Bank of Canada (RBC) |
| Job Title |
| Content Specialist |
| Job Type |
| Full Time (Permanent) |
| Location |
| Hybrid – 181 Bay Street, Toronto |
| Posting Date |
| 03/05/2024 |
| Application Deadline |
| 03/18/2024 |
| Job Start Date (Expected): |
| 01/04/2024 |
| Compensation |
| salary + annual incentive bonus |
| Target Audience |
|
| Job Category |
|
| Job Description |
| What is the opportunity?Knowledge Management sits within Enterprise Strategy and Transformation (ES&T) under the Chief Administration Office. ES&T is RBC’s internal consulting team, supporting and driving strategic direction for RBC. As a Content Specialist, you will work with the Senior Manager, Knowledge Management to maintain our enterprise-wide self-serve research portal; support and maintain the Strategy Knowledge Repository and Learning Centre; contribute to the growth of the knowledge management program at RBC; and develop and promote a knowledge culture.Note: This position is hybrid. Office location is 181 Bay Street, Toronto.What will you do?– Support the collection and sharing of knowledge & expertise from across the organization.– Support the curation of research & news content.– Establish and maintain relationships with internal clients and stakeholders.– Proactively identify opportunities for process improvement in knowledge related activities.– Collect data from surveys, interviews, site metrics and analyze data to determine best practices or predict future knowledge trends and research areas of interest.– Support the maintenance of taxonomies and controlled vocabularies in the maintenance of our knowledge management systems/platforms.– Help promote knowledge management & create new ways to promote a knowledge culture.– Create training materials & provide ad hoc training for users in support of knowledge management initiatives.What do you need to succeed?Must-have– Self-starter, fast learner, can-do attitude, and ability to work in an ambiguous setting– Strong knowledge of SharePoint 2019 and or SharePoint Online an asset– Strong analytical & problem solving skills– Strong verbal and written communication skills– Strong attention to detailNice-to-have– Previous knowledge management experience an asset– Experience in business or financial services is an asset– French is an asset– HTML and XML skills an asset– MLIS Student or equivalent (preferred)What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.– A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation– Leaders who support your development through coaching and managing opportunities– Work in a dynamic, collaborative, progressive, and high-performing team– Opportunities to do challenging work |
| Please include the public link to your posting if available |
| https://jobs.rbc.com/ca/en/job/R-0000080967/Content-Specialist |
| Application Process |
| https://jobs.rbc.com/ca/en/job/R-0000080967/Content-Specialist |
Content Specialist
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