User experience (UX) is concerned with the iterative modeling of complex relationships among four primary elements: people, organizational goals, content, and interaction. This course covers a series of methods to represent UX in each of the four elements mentioned above. Methods and tools for modelling people may include user journey/experience maps, personas, affinity diagrams, and user flow. Methods and tools for capturing organizational goals may include stakeholder interviews, organizational research, discovery workshops, and competitive analysis. Methods and tools for designing content and interactions may include information architecture schemas, content mapping, prototyping, design principles, and usability and user experience goals. Throughout the course, students will work on a major design project and will represent a user’s total experience when interacting with a digital system, including measurement of user experience through different metrics (e.g., performance, comparison, self-reporting) and evaluation techniques (usability testing, experimental design, non-parametric tests).
Pre-requisite: INF2169H and INF2191H
Note: Because this is a transition year into the new UXD Concentration, we will be waiving the prerequisites for this year only as follows: For students who entered the program PRIOR TO Sept 2016 and have switched from KMD to UXD, the prerequisites for INF2192H will be waived. You should take INF2191H and INF2169H at the same time as INF2192H. For students who entered the program in Sept 2016, you will take INF2192H in the Winter of 2018.